Privacy Policy

At Soluna Woven, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect the following types of information to provide you with a smooth and personalized shopping experience:

  • Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you place an order.

  • Account Information: If you create an account, we store your login details and purchase history.

  • Browsing Data: Your IP address, device type, browser type, and pages you visit on our site.

  • Cookies: Small text files that help us remember your preferences, track site performance, and improve your shopping experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you regarding your order status, promotions, and updates.

  • Improve our website, services, and product offerings.

  • Detect and prevent fraud or unauthorized transactions.

  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data only with:

  • Service Providers: Shipping carriers, payment processors, and fulfillment partners to complete your order.

  • Legal Requirements: Authorities when required by law, court order, or government request.

4. Data Security

We take data security seriously and use industry-standard encryption and security measures to protect your personal information. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal or order-processing obligations).

  • Opt out of marketing emails at any time by clicking “unsubscribe.”

6. Cookies & Tracking Technologies

Our website uses cookies to remember your preferences and provide a better experience. You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when visiting them.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If we discover we have unintentionally collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Please review this page periodically for updates.